Privacy Policy
Frequently asked questions
Here are some common questions about our company.
At Cognivex, we offer comprehensive IT solutions including on-site and remote support, Microsoft 365 & cloud services, VPN & server configuration, network and surveillance setup (CCTV), email hosting, data backup, and custom software/web development. Our services are tailored to small and medium businesses seeking secure, scalable, and reliable IT infrastructure.
You can reach our support team through the Contact Us page, call us directly at +974 3035 8833, or email us at cognivexqatar.com.
We typically respond within 24 business hours.
We offer a 30-day service satisfaction guarantee on all IT support, configuration, and installation services. If any issues arise after installation or delivery, our team will address and resolve them free of charge within the covered period.
For hardware or product returns, our policy follows manufacturer warranty terms. Please contact us for case-specific support.
Yes, we offer extended and emergency support packages upon request. Reach out to discuss 24/7 support plans for critical systems.
Both! We offer flexible service delivery—on-premise visits in Doha, Qatar and remote IT support to businesses across regions.